Human Resources Management and Supervision Book

	Introduction
	A Message from the National Restaurant Association Educational Foundation
	Acknowledgements
	Features of the NRAEF ManageFirst Competency Guides
	Tuning In to You
	Professional Profile
Chapter 1	Building a Welcoming Work Environment and Encouraging Diversity
	Overview of Human Resources from a Manager's Perspective	3
	Benefits of a Diverse Working Environment	5
	Avoiding Illegal Discrimination	6
	Prejudices, Stereotypes, Bias, and Cultural Tendencies	10
	How Prejudices and Stereotypes Affect the Work Environment	11
	Promoting Diversity	12
Chapter 2	Defining Job Descriptions
	What Is a Job Description?	23
	Related Documents and Terminology	24
	Function of Job Descriptions	25
	Analyzing a Job	28
	Developing Job Descriptions	28
	Distinguishing Exempt and Nonexempt Positions	34
	Maintaining Job Descriptions	35
Chapter 3	Finding and Recruiting New Employees
	The Recruiting Process	41
	Forecasting Staffing Needs	42
	Determining the Skills You Need and What You Can Offer	44
	Identifying Sources of Potential Employees	44
	Recruiting from Internal Sources	45
	Recruiting from External Sources	47
	Communicating a Job Opening	58
	Evaluating Recruiting Methods	63
Chapter 4	Screening Potential Employees
	The Screening Process	69
	Screening Tools and Techniques	70
	Avoiding Illegal Discrimination in Screening	72
	Managing and Evaluating the Initial Application Documents	72
	Conducting Screening Interviews	74
	Testing Work Skills and Using Personality Tests	76
	Planning for Job Interviews	77
	Conducting Job Interviews	79
	Conducting Reference Checks	84
Chapter 5	Hiring and Orienting New Employees
	The Importance of Orientation	93
	Hiring and Orientation Activities	94
	Making a Job Offer	96
	Notifying Unsuccessful Candidates	99
	Conducting Final Background Checks	99
	Processing Hiring-Related Documents	102
	Planning an Orientation	105
	Managing the Hiring and Orientation Process	110
	Evaluating an Orientation	114
Chapter 6	Supervising and Motivating New Employees
	Making the Transition to Supervisor	120
	What Motivates Employees?	123
	Planning for Success	128
	Setting the Right Tone	129
	Communicating Your Message	129
	Monitoring Employees and Ensuring Standards	130
	Disciplining Employees	133
	Motivating Employees on a Daily Basis	134
	Creating Recognition and Incentive Programs	140
Chapter 7	Developing Employees
	The Function of Employee Development	150
	Employee Development Process	153
	Employee Development Planning Meeting	153
	Methods of Employee Development	160
	Coaching Employees	164
Chapter 8	Training Employees
	Benefits of Training	173
	Difference between Education and Training	177
	Forms of Training	179
	Elements of Good Training	182
	Thoroughly Prepared Materials	187
	Industry-Recognized Training	190
	Five-Step Training Model (ADDIE)	192
	Retraining Employees	198
Chapter 9	Managing Shifts to Ensure Quality Operations
	Setting the Standards of Service and Quality	207
	Setting Shift Goals	215
	Planning for Your Shift	215
	Scheduling Staff	216
	Using Checklists to Ensure Quality	219
	Using Opening and Preshift Checklists	219
	Conducting Preshift Meetings	225
	Additional Opening Activities	227
	Using Midshift Checklist	227
	Using Shift-End and Closing Checklists	229
	Additional Closing Activities	232
	Evaluating Shift Performance	232
	Using Communication Logs	233
	Recording Information in Communication Logs	235
	Coordinating and Communicating during Shift Change	238
	Conducting Postshift Meetings	239
	Other Operational Challenges	240
Chapter 10	Managing Voluntary Terminations
	Using Termination Checklists	247
	Purpose of Exit Interviews	249
	Information to Gather	250
	Exit Interview Methods and Formats	251
	Conducting Face-to-Face Interviews	256
	Evaluating Exit Interview Information	259
	Using Exit Interview Information	262
Chapter 11	Ensuring a Lawful Workplace
	Impact of Laws on Restaurant and Foodservice Operations	273
	Providing Safe Food	275
	Serving Alcohol Responsibly	280
	Ensuring a Fair Workplace	283
	Balancing Needs for Food Safety, Employee Rights, and Legal Compliance	290
	Communicating Workplace Hazards to Employees	296
	Protecting Younger Workers	297
	Ensuring Adequate Breaks	301
	Working with Unions	301
	Providing Adequate Notice of Closings and Layoffs	304
	General Guidelines for Complying with Laws	305
Chapter 12	Ensuring Employee Benefits and Compensation
	Basics of Employee Benefit Plans	315
	Types of Employee Benefits	316
	Common Voluntary Benefits	320
	Complying with Retirement and Health Benefit Laws	328
	Ensuring Mandatory Benefits	336
	Keeping Current on Benefits and Related Laws	345
	Ensuring Legal Wages	346
	Ensuring Accurate Compensation	351
	Controlling Labor Costs	355
	Field Project	363
	Index	365