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I. PROCESS MANAGEMENT AND STRATEGY.
1. Products, Processes, and Performance.
2. Operations Strategy and Management.
II. PROCESS FLOW MEASUREMENT.
3. Process Flow Measures.
4. Flow-Time Analysis.
5. Flow-Rate and Capacity Analysis.
6. Inventory Analysis.
III. PROCESS FLOW VARIABILITY.
7. Managing Flow Variability: Safety Inventory.
8. Managing Flow Variability: Safety Capacity.
9. Managing Flow Variability: Process Control and Capability.
IV. PROCESS INTEGRATION.
10. Process Synchronization and Improvement.
V. APPENDICES.
1. MBPF Checklist.
2. Background Material in Probability and Statistics.
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