The Truth about Managing People...and Nothing but the Truth Book

	Preface
Pt. I	The Truth About Hiring	1
Truth 1	Forget Traits; It's Behavior That Counts	3
Truth 2	Realistic Job Previews: What You See Is What You Get	6
Truth 3	Tips for Improving Employee Interviews	9
Truth 4	Want Pleasant Employees? It's in the Genes!	12
Truth 5	Good Citizenship Counts!	14
Truth 6	Brains Matter; or When in Doubt, Hire Smart People	16
Truth 7	Don't Count Too Much on Reference Checks	19
Truth 8	When in Doubt, Hire Conscientious People!	22
Truth 9	Here People Who Fit Your Culture: My "Good Employee" Is Your Stinker!	25
Truth 10	Match Personalities and Jobs	28
Truth 11	Manage the Socialization of New Employees	31
Pt. II	The Truth About Motivation	35
Truth 12	Why Many Workers Aren't Motivated at Work Today	36
Truth 13	Happy Workers Aren't Necessarily Productive Workers!	39
Truth 14	Workforce Generations and Values	42
Truth 15	Telling Employees to "Do Your Best" Isn't Likely to Achieve Their Best	45
Truth 16	Not Everyone Wants to Participate in Setting Their Goals	48
Truth 17	Professional Workers Go for the Flow	51
Truth 18	Watch Out for Cyberloafing!	54
Truth 19	When Giving Feedback: Criticize Behaviors, Not People	57
Truth 20	You Get What You Reward	60
Truth 21	It's All Relative!	63
Truth 22	Recognition Motivates (and It Costs Very Little!)	66
Truth 23	Ways to Motivate Low-Skill, Low-Pay Employees	69
Truth 24	There's More to High Employee Performance Than Just Motivation	71
Pt. III	The Truth About Leadership	73
Truth 25	The Essence of Leadership in Trust	74
Truth 26	Experience Counts! Wrong!	77
Truth 27	Most People THINK They Know What Good Leaders Look Like	80
Truth 28	Effective Leaders Know How to Frame Issues	82
Truth 29	You Get What You Expect	86
Truth 30	Great Followers Make Great Leaders	88
Truth 31	Charisma Can Be Learned	90
Truth 32	Make Others Dependent on You	93
Truth 33	There's No Ideal Leadership Style	96
Truth 34	Adjust Your Leadership Style for Cultural Differences or When in Rome	98
Truth 35	When Leadership ISN'T Important	101
Pt. IV	The Truth About Communication	105
Truth 36	Hearing Isn't Listening	106
Truth 37	Choose the Right Communication Channel	109
Truth 38	Listen to the Grapevine	112
Truth 39	Men and Women DO Communicate Differently	115
Truth 40	What You Do Overpowers What You Say	118
Truth 41	The Case for Open-Book Management	120
Pt. V	The Truth About Building Teams	123
Truth 42	What We Know That Makes Teams Work	124
Truth 43	2 + 2 Doesn't Necessarily Equal 4	128
Truth 44	We're Not All Equal: Status Matters!	130
Truth 45	Not Everyone Is Team Material	133
Pt. VI	The Truth About Managing Conflicts	137
Truth 46	The Case FOR Conflict	138
Truth 47	Poor Communication Isn't the Source of Most Conflicts	141
Truth 48	Beware of Groupthink	144
Truth 49	How to Reduce Work-Life Conflicts	147
Pt. VII	The Truth About Designing Jobs	151
Truth 50	There's No Such Thing as a "Good Job"	152
Truth 51	Not Everyone Wants a Challenging Job	155
Truth 52	Four Job-Design Actions That Will Make Employees More Productive	157
Pt. VIII	The Truth About Performance Evaluation	161
Truth 53	Annual Reviews: The Best Surprise Is NO Surprise!	162
Truth 54	Don't Blame Me! The Role of Self-Serving Bias	165
Truth 55	The Case For 360-Degree Feedback Appraisals: More IS Better!	168
Pt. IX	The Truth About Coping with Change	171
Truth 56	Most People Resist Any Change That Doesn't Jingle in Their Pockets!	172
Truth 57	You CAN Teach on Old Dog New Tricks	176
Truth 58	Use Participation to Reduce Resistance to Change	179
Truth 59	Layoffs Are as Tough on Survivors as Those Who Get Laid Off	181
Pt. X	Some Final Thoughts About Managing Behavior	185
Truth 60	I'll See It When I Believe It	186
Truth 61	First Impressions DO Count!	189
Truth 62	People Aren't Completely Rational: Don't Ignore Emotions!	192
Truth 63	Beware of the Quick Fix	195
	References	198