Dot-Com and Beyond : Breakthrough Internet-Based Architectures and Methodologies Book

	Foreword
	Preface
	Acknowledgements
1	The Dot-Com Landscape: A View From 10,000 Feet	1
	The Internet Upheaval	1
	Dot-Comming Your Customer	5
	Dot-Comming Your Organization	8
	Dot-Comming Your Supply and Delivery Chain	13
	A New Internet for a New Century	16
2	The CNN Moment: Trouble in Paradise	19
	Anatomy of a CNN Moment	19
	Costs of a CNN Moment	20
	Any Outage Is Bad News	23
	Avoiding the CNN Moment	25
	The Dot-Com Challenge	32
3	The Naked Cowboy: Warning Signs in the Dot-Com Age	33
	When Bad Things Happen to Good Dot-Coms	33
	Areas of Concern	36
	Symptoms in Management	39
	Symptoms in Requirements	43
	Symptoms in Development	47
	Symptoms in Deployment	51
	Symptoms in Use	57
	Symptoms in Operations	60
	Symptoms in Maintenance	63
	Keeping a Dot-Com Healthy	66
4	The New Wave: Architecture to the Rescue	67
	Services-Driven Architecture	67
	The 3-Dimensional Architectural Framework	73
	The Sun Tone Architectural Methodology	84
	3-Dimensional Architecture, the Dot-Com, and You	96
5	Built to Last: Designing for Systemic Qualities	99
	Why Systemic Qualities?	99
	Quality of Service: a Strategic Requirement	100
	Systemic Qualities Defined	102
	Architecture for Large-Scale, High-Performance Design	109
	Strategies for Developing Systemic Qualities	115
	Implementing Systemic Qualities	121
	Advanced Systemic Quality Design	134
	Systemic Qualities: Into the Future	146
6	Getting to Dot-Com: The SunTone Architectural Methodology	147
	3-Dimensional Services-Driven Systems the Sun Way	147
	Elements of the SunTone AM: Who, What, When, How	148
	Activities at the Core: SunTone AM Process Workflows	155
	Key Principles of the SunTone AM	183
7	Don't Eat the Boat: Managing Dot-Com Projects	185
	The Essence of Project Management	185
	The Dot-Com Challenge	186
	Three Project Management Tasks	188
	Scoping the Project	189
	Planning the Project	196
	Managing the Project	206
	Getting the Most from the SunTone AM	218
8	Not Rocket Science: A Dot-Com Case Study	221
	Projects: People Plus Processes	221
	A Dot-Com Is Born	222
	Preinception: Framing the Project	223
	Inception: Defining the System	227
	Elaboration: Managing the Risks	245
	Construction: Building the System	254
	Transition: Taking It Live	263
	Happy Holidays for 12RS	267
	Not Rocket Science After All	268
9	The Next Generation: Future Dot-Com Infrastructures	271
	The Ever-Changing Internet	272
	Ubiquity and Performance	273
	Multiple-Site and Distributed Architectures	281
	The Evolving Service Network	286
	New Customers and New Capabilities	288
	An Ever-Expanding Future	290
	Beyond the Dot-Coms	291
	Index	293
	About the Authors	313