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Preface | ||
Acknowledgments | ||
About the Author | ||
Pt. I | The Rubber Meets the Road | |
Ch. 1 | Introduction | 3 |
Ch. 2 | The Knowledge Edge | 13 |
Ch. 3 | The Origins of Knowledge | 35 |
Pt. II | The Road Ahead: Implementing Knowledge Management | |
Ch. 4 | The 10-Step Knowledge Management Road Map | 67 |
Pt. IIA | The First Phase: Infrastructure Evaluation and Leverage | |
Ch. 5 | The Leveraged Infrastructure | 77 |
Ch. 6 | Aligning Knowledge Management and Business Strategy | 89 |
Pt. IIB | The Second Phase: KM System Analysis, Design, and Development | |
Ch. 7 | The Knowledge Management Platform | 125 |
Ch. 8 | Knowledge Audit and Analysis | 171 |
Ch. 9 | Designing the Knowledge Management Team | 199 |
Ch. 10 | Creating the Knowledge Management System Blueprint | 219 |
Ch. 11 | Developing the Knowledge Management System | 247 |
Pt. IIC | The Third Phase: Deployment | |
Ch. 12 | Prototyping and Deployment | 267 |
Ch. 13 | Leadership and Reward Structures | 289 |
Pt. IID | The Final Phase and Beyond: Real Options Analysis for Performance | |
Ch. 14 | Real-Options Analysis for Knowledge Valuation | 303 |
Pt. III | Side Roads: Appendices (On the CD-ROM) | |
Digital App. A | The Knowledge Management Assessment Kit | 335 |
Digital App. B | Alternative Schemes for Structuring the Knowledge Management Platform Front End | 341 |
Digital App. C: Software Tools | 343 | |
Endnotes | 345 | |
Bibliographic References and Further Reading | 359 | |
Glossary | 369 | |
Index | 373 | |
About the CD | 388 |
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Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms, The #1 practical knowledge management implementation guide—now completely updated!
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