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Introduction
Chapter 1: A Brief History of User Experience in Government Systems
PART I: Public-facing Systems
Introduction
Chapter 2: Usability of Public Web Sites
Chapter 3: Usability and Government 2.0
Chapter 4: UX of Transactions
Chapter 5: Privacy and the Citizen
PART II: Internal Systems
Introduction
Chapter 6: Usability in Defense Systems
Chapter 7: Emergency Response in Simulated Terrorist Attacks
Chapter 8: National Critical Infrastructures
Chapter 9: Legislative Drafting Systems
PART III: UX Issues Common to Both Public and Internal Systems
Introduction
Chapter 10: Content Strategy
Chapter 11: Plain Language in Government
Chapter 12: Ensuring Accessibility for People with Disabilities
Chapter 13: Mobile Access
Chapter 14: User Issues in Security
Chapter 15: Usability of Biometric Systems
PART IV: Procurement and Development
Introduction
Chapter 16: Getting UX into the Contract
Chapter 17: ISO Standards for User-Centered Design and the Specification of Usability
Chapter 18: User-centered Requirements Definition
Chapter 19: Models as Representations for Supporting the
Development of e-Procedures
Chapter 20: Evaluation in Government Environments
Chapter 21: Adapting e-Gov Usability Evaluation to Cultural Contexts
PART V: Wider Considerations
Introduction
Chapter 22: Design for Policymaking
Chapter 23: Service Design and Channel Shifting
Chapter 24: UX and e-Democracy in Asia
Closing Thoughts
Resources, Glossary & Acronyms
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Add Usability in Government Systems: User Experience Design for Citizens and Public Servants, As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray ha, Usability in Government Systems: User Experience Design for Citizens and Public Servants to the inventory that you are selling on WonderClubX
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Add Usability in Government Systems: User Experience Design for Citizens and Public Servants, As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray ha, Usability in Government Systems: User Experience Design for Citizens and Public Servants to your collection on WonderClub |