Negotiating Moves Book

	Acknowledgments
	Transcription Conventions and Abbreviations
	List of Figures
1	Introduction
2	Data and Methodology
3	The Structure of Japanese Business Transactional Telephone Conversations
4	Types of Japanese Business Transactional Telephone Calls
5	Problem Presentation and Resolution in Japanese Business Transactional Calls
6	Cultural and Sociolinguistic Considerations
7	Conclusions
App. 1	Participating subjects at the Kanto and Kansai sites
App. 2	Transcript of TB #1A-44: Reporting an incomplete shipment
App. 3	Transcript of KI #9-1: Requesting information
App. 4	Transcript of TB #1B-22: Inquiring about book availability
App. 5	Transcript of TB #1B-13: Ordering merchandise
App. 6	Transcript of KI #1A-11: Confirming a delivery
App. 7	Transcript of KI #3B-11: Reporting a missed delivery
App. 8	Transcript of KI #16-6: Reporting an incomplete delivery
	References
	Author Index
	Subject Index