Supervision: Concepts and Skill-Building Book

PART ONE: What is a Supervisor? 1: Modern Supervision: New Era ChallengePART TWO: Modern Supervision Challenges 2: Ensuring High Quality and Productivity 3: Teamwork: Emphasizing Powerful Meetings 4: Meeting High Ethical Standards 5: Managing DiversityPART THREE: Functions of the Supervisor 6: Reaching Goals and Objectives 7: Organizing and Authority 8: The Supervisor as Leader 9: Problem Solving, Decision Making, and CreativityPART FOUR: Skills of the Supervisor 10: Communication 11: Motivating Employees 12: Problem Employees: Counseling and Discipline 13: Managing Time and Stress 14: Managing Conflict and ChangeAppendix A: Negotiation and PoliticsPART FIVE: Supervision and Human Resources 15: Selecting Employees 16: Providing Orientation and Training 17: Appraising Performance 18: Supervision Laws: Health and Safety, Labor Relations, Fair EmploymentAppendix B: The Supervisor’s Career Path: Finding a Career Path that Fits