Operations Management: Contemporary Concepts and Cases Book

About the Author

Preface
PART ONE Introduction

Chapter 1 The Operations Function

Chapter 2 Operations and Supply Chain Strategy

Chapter 3 Product Design
PART TWO Process Design

Chapter 4 Process Selection

Chapter 5 Service Process Design

Chapter 6 Process-Flow Analysis

Chapter 7 Lean Thinking and Lean Systems
PART THREE Quality

Chapter 8 Managing Quality

Chapter 9 Quality Control and Improvement
PART FOUR Capacity and Scheduling

Chapter 10 Supply Chain Management

Chapter 11 Forecasting

Supplement: Advanced Methods

Chapter 12 Capacity Planning

Supplement: Mathematical Models

Chapter 13 Scheduling Operations

Chapter 14 Project Planning and Scheduling
PART FIVE Inventory

Chapter 15 Independent-Demand Inventory

Supplement: Advanced Models

Chapter 16 Materials Requirements Planning and ERP
PART SIX Case Studies

Introduction

Shipper Manufacturing Company

FHE, Inc.

Early Supplier Integration in the Design of the Skid-Steer Ladder

Process Design

Eastern Gear, Inc.

Southwest Airlines: Singin’ the (Jet) Blues

The Field Service Division of DMI

Pharmacy Service Improvement at CVS (A)

Quality

Customer-Driven Learning at Radisson Hotels Worldwide

Quality at Gillette Argentina

Bayfield Mud Company

Six Sigma at 3M, Inc.

Capacity and Scheduling

Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage

Unifine Richardson

eBags: Managing Growth

Merriwell Bag Company

Lawn King, Inc.

World Industrial Abrasives

Inventory

Consolidated Electric

Southern Toro Distributor, Inc.

ToyPlus, Inc.

APPENDIXES

A. Areas Under the Standard Normal Probability Distribution

B. Random Number Table

INDEX