Supervision: Concepts and Skill-Building Book

PART ONE: What is a Supervisor?1: Modern Supervision: Concepts and SkillsPART TWO: Modern Supervision Challenges2: Ensuring Quality and Productivity3: Groups, Teams, and Powerful Meetings4: Corporate Social Responsibility and Ethics5: Managing DiversityPART THREE: Functions of the Supervisor6: Reaching Goals: Plans and Controls7: Organizing and Authority8: The Supervisor as Leader9: Problem Solving, Decision Making, and CreativityPART FOUR: Skills of the Supervisor10: Communication11: Motivating Employees12: Problem Employees: Counseling and Discipline13: Managing Time and Stress14: Managing Conflict and Change Appendix A: Organizational PoliticsPART FIVE: Supervision and Human Resources 41115: Selecting Employees16: Providing Orientation and Training17: Appraising Performance Appendix B: Supervision Laws: Health and Safety, Labor Relations, Fair Employment Appendix C: The Supervisor’s Career Path: Finding a Career Path That Fits