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Book Categories |
| Sect. I | Foundations of Supervision | 1 |
| Ch. 1 | The Supervisor's Job | 2 |
| Ch. 2 | Making Sound and Creative Decisions | 23 |
| Ch. 3 | Improving Your Communication Skills | 44 |
| Ch. 4 | Ethics and Organization Politics | 63 |
| Ch. 5 | Managing Your Time | 81 |
| Sect. II | Planning and Organizing Skills | 97 |
| Ch. 6 | Supervisory Planning | 98 |
| Ch. 7 | Organizing and Delegating | 121 |
| Ch. 8 | Understanding Work Groups | 141 |
| Ch. 9 | Productivity and Methods Improvement | 158 |
| Sect. III | Staffing Skills | 179 |
| Ch. 10 | Obtaining and Developing Employees | 180 |
| Ch. 11 | Appraising Employee Performance | 204 |
| Ch. 12 | Understanding Equal Employment Opportunity | 225 |
| Ch. 13 | Understanding Unions | 246 |
| Sect. IV | Human Relations Skills | 265 |
| Ch. 14 | Motivating Today's Employee | 266 |
| Ch. 15 | Leading Employees | 285 |
| Ch. 16 | Handling Conflict | 305 |
| Ch. 17 | Coping with Change and Stress | 320 |
| Ch. 18 | Counseling Employees | 342 |
| Sect. V | Controlling Skills | 361 |
| Ch. 19 | Supervisory Control and Quality | 362 |
| Ch. 20 | Improving Productivity Through Cost Control | 385 |
| Ch. 21 | Safety and Accident Prevention | 404 |
| Ch. 22 | Discipline and Grievance Handling | 423 |
| Glossary | 443 | |
| Name Index | 451 | |
| Company Index | 453 | |
| Subject Index | 455 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Shax Webb
reviewed Supervision: Key Link to Productivity on July 03, 2011
Supervision: Key Link to Productivity
A great handbook for first time library supervisors as it provides templates for important things such as meeting minutes, memos, noncash incentives, and more. It also discusses the all too real fact that the majority of library workers are baby boomers, but there are also some veterans, generation Xers, and generation Yers in there too that require specialized treatment and incentive programs. It doesn't discuss running the library from the customer stand point, but from the worker stand point and so you would have to supplement it with titles that discuss dealing with difficult people, customers, children, and so on as well.
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