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Book Categories |
Foreword | ||
Preface | ||
Introduction | ||
Acknowledgments | ||
Ch. 1 | The Predicament | 1 |
Ch. 2 | The Basic Tasks of Management: The Juran Trilogy | 19 |
Ch. 3 | The Planning Processes | 41 |
Ch. 4 | The Control Processes | 85 |
Ch. 5 | The Nature of Breakthrough | 127 |
Ch. 6 | Breakthroughs in Leadership | 151 |
Ch. 7 | Breakthroughs in Organization | 171 |
Ch. 8 | Breakthroughs in Current Performance Improvement - Classic and Six Sigma Dmaic | 211 |
Ch. 9 | Breakthroughs in Culture | 265 |
Ch. 10 | Breakthroughs in Adaptability | 287 |
Ch. 11 | Strategic Quality Planning and Deployment | 313 |
Ch. 12 | A Road Map for Change | 347 |
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