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| Preface | ||
| 1 | What is Six Sigma? | |
| Six Sigma Defined and Explained | ||
| Essentials of the Six Sigma Methodology | ||
| Focus on Engaging People and Changing Processes | ||
| Not Just Statistics, but Cultural Changes | ||
| Six Sigma Applied | ||
| What Six Sigma Is Not | ||
| Manager's Checklist for Chapter 1 | ||
| 2 | Why Do Six Sigma? | |
| Money | ||
| Customer Satisfaction | ||
| Quality | ||
| Impact on Employees | ||
| Growth | ||
| Competitive Advantages | ||
| Are You and Your Company Ready? | ||
| The Correlation Between Quality and Cost | ||
| Manager's Checklist for Chapter 2 | ||
| 3 | Setting Business Metrics | |
| A Little Statistics | ||
| Criteria for Business Metrics | ||
| What Is the Cost of Poor Quality? | ||
| Financial Linkage of Metrics and Results | ||
| Keeping Your Process Capability | ||
| Manager's Checklist for Chapter 3 | ||
| 4 | Implementing Six Sigma | |
| Getting Started: The Do's | ||
| Getting Started: The Don'ts | ||
| Readying the Organization | ||
| Planning | ||
| What to Expect from Outside Consultants | ||
| Manager's Checklist for Chapter 4 | ||
| 5 | Roles and Responsibilities | |
| Key Players | ||
| Executive Leaders | ||
| Champions | ||
| Master Black Belt | ||
| Black Belts | ||
| Green Belts Selecting Black Belts | ||
| Manager's Checklist for Chapter 5 | ||
| 6 | The Core of Six Sigma | |
| The DMAIC Method | ||
| D - Define Phase | ||
| M - Measure Phase | ||
| A - Analyze Phase | ||
| I - Improve Phase | ||
| C - Control Phase | ||
| The Power and Discipline of the Sequence | ||
| Manager's Checklist for Chapter 6 | ||
| 7 | Quick Overview of Six Sigma Tools | |
| Management Roles | ||
| Your Tool Map | ||
| Warm-up Tools | ||
| Key Tool #1: Process Mapping | ||
| Key Tool #2: XY Matrix | ||
| Key Tool #3: Measurement Systems Analysis | ||
| Key Tool #4: Process Capability Tool | ||
| Key Tool #5: Multivariate Study | ||
| Key Tool #6: Hypothesis Testing | ||
| Key Tool #7: Failure Mode Effect Analysis | ||
| Key Tool #8: Design of Experiments | ||
| Key Tool #9: Control Plan | ||
| Manager's Checklist for Chapter 7 | ||
| 8 | Selecting Six Sigma Projects | |
| Project Criteria | ||
| Defect Project Selection Opportunities | ||
| Pareto Selection Method | ||
| Good vs. Bad Projects | ||
| Successful Project Characteristics | ||
| Manager's Checklist for Chapter 8 | ||
| 9 | How to Sustain Six Sigma | |
| Basic Infrastructure Requirements | ||
| Communication Plan | ||
| Company Culture | ||
| Signs of Success | ||
| Company Cycles | ||
| Reinforcement and Control | ||
| Manager's Checklist for Chapter 9 | ||
| 10 | Six Sigma Proof Positive | |
| Real Final Reports | ||
| Case Studies | ||
| Training Agendas | ||
| Job Descriptions | ||
| Design for Six Sigma | ||
| The End ... and the Beginning | ||
| Manager's Checklist for Chapter 10 | ||
| Index |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Joseph Jacko
reviewed Six Sigma for Managers on July 05, 2012
Six Sigma for Managers
The book gave a terse introduction to the subject of Six Sigma. I found it a little hard to follow at times as it seemed to assume the reader already had some background knowledge of the subject, but for me, being a greeny, it made harder work of trying to understand the concepts of this complex discipline. Nevertheless, it's maybe given me a taster enough to find another book to build on the limited knowledge gained.
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