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Book Categories |
Preface and Acknowledgments | ||
Ch. 1 | Means-End Theory and Strategic Marketing | 1 |
Ch. 2 | Identifying and Analyzing Customer Benefits | 15 |
Ch. 3 | Making Benefits Credible | 41 |
Ch. 4 | Kinds of Attributes | 65 |
Ch. 5 | Personal Values | 101 |
Ch. 6 | Customer Decision Maps | 125 |
Ch. 7 | The Evolution of Brand Meaning | 147 |
Ch. 8 | Prioritizing Means-End Elements | 173 |
Ch. 9 | Evaluating a Customer Decision Map: A Case Study | 197 |
Ch. 10 | External Influencers and Undesirable Product Associations: A Case Study | 221 |
Suggested Readings | 243 | |
Endnotes | 245 | |
Index | 269 |
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