20 Common Problems in Clinical Laboratory Management Book

	Preface	ix
	Acknowledgments	xi
1	Complying with CLIA '88	1
2	Overcoming OSHA's Obstacles--The Exposure Control Plan	37
3	Overcoming OSHA's Obstacles--The Chemical Hygiene Plan	67
4	Meeting Tuberculosis Control Regulations	87
5	Providing and Using Personal Protective Equipment	109
6	Writing Manuals: The General Operating Procedure Manual (GOPM)	131
7	Writing Manuals: The Standard Operating Procedure Manual (SOPM)	145
8	Passing Proficiency Tests	163
9	Fulfilling Quality Control Guidelines	189
10	Establishing A Quality Assurance Program	205
11	Surviving Inspections and Attaining Accreditation	237
12	Pursuing Personnel Perspectives	259
13	Encouraging Education	284
14	The Acquisition and Maintenance of Laboratory Instrumentation	297
15	Mastering Finances: Billing and Coding	353
16	Generating Laboratory Numbers: Statistics Linearity, Calibration, Reference, and Critical Values: Calculations	375
17	Managing the Physical Office Laboratory (POL)	392
18	Taming Technology: Point-of-Care Testing (POCT)	412
19	Taming Technology: Laboratory Information Systems (LIS)	439
20	Re-Engineering for the Future: The Core Laboratory, Automation, Outreach, Networking, and the Millennium Bug	449
Appendix I	Acquiring Information	469
Appendix II	General Operating Procedure Manual (GOPM)	491
Appendix III	Standard Operating Procedure Manual (SOPM)	513
	Index	539