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Foreword | ||
Preface | ||
Acknowledgments | ||
Introduction | ||
Ch. 1 | How Organizations are Changing | 3 |
Ch. 2 | Global Perspectives: Progress and Challenges in Organizational Change Management | 27 |
Ch. 3 | Managing Complex Major Changes | 43 |
Ch. 4 | Understanding the Human Change Process | 67 |
Ch. 5 | Motivating and Enabling Change | 89 |
Ch. 6 | Becoming an Effective Change Leader | 115 |
Ch. 7 | The Coopers & Lybrand Approach to Change Management | 143 |
Ch. 8 | Tools, Techniques, and Remedial Work | 161 |
Appendix A. An Overview of Change Management History | 179 | |
Appendix B. Perspectives on Change | 189 | |
Appendix C. The Range of Change: An Early Progress Report | 217 | |
Index | 241 |
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