Managing service as a strategic profit center Book

Managing Service as a Strategic Profit Center shows you how service operations can be a highly profitable line of business, either on a stand-alone basis or as a key part of a manufacturing or distribution business. When run strategically, a service operation can generate profit margins of 25% to 35% or more (pretax), with a return on investment of 50% to 80% or more annually! This innovative guide by Donald Blumberg explains how to: manage service strategically, using advanced financial and accounting concepts; position, market, and sell service; price service using value-in-use pricing strategies; use advanced technology and systems to direct and deliver service in an efficient, cost-effective manner; discover new strategic service opportunities.