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Through five editions since its first release in 1959,What Every Supervisor Should Know has effectively responded to the changing needs of supervisors,and it remains the standard in the field of supervision. Now in a new edition,this classic guide to handling the day-to-day problems that supervisors face is: more current than ever-two new chapters cover the environment and innovation,this latest edition also treats such timely issues as computer surveillance and job competency guidelines; more personalized than ever-the new Personal Development Portfolio offers convenient checklists and sound guidelines on planning careers,managing time and coping with stress; leaner,meaner,and easier to use-the format is modular,and each chapter features three or more case studies,chapter-end reviews,and lots of easily referenced lists,tables,and charts. It's the best reference available for supervisors just starting out as well as for seasoned managers who need to freshen up on the basics or update their skills.
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Michael Charles Turner
reviewed What Every Supervisor Should Know on October 07, 2013 What Every Supervisor Should Know
Most business books, except maybe a handful, can be summarised in a page or two. The exceptions are the classics, and they are indeed a handful. This book cashes in on the success of its predecessor, "The Loyalty Effect". Now while that book could have summarised in a couple of pages, I would rate it four stars, as it is full of anecdotes and examples that have entered the business canon on loyalty.
This book basically pushes a formula for "net promoter score", or NPS. It is intuitive, and has some correlation with the claimed variables of customer retention and financial success. However, research into the NPS shows up various flaws. (If you are interested, start here - )
Basically, the authors should have candidly proclaimed that the formula is a shortcut, and indeed not a scientific metric. Other warnings around the possibility of better metrics, and how different environmental factors would affect the efficacy of NPS, would have made this, IMO, a much more honest book.
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Add What Every Supervisor Should Know, Through five editions since its first release in 1959,What Every Supervisor Should Know has effectively responded to the changing needs of supervisors,and it remains the standard in the field of supervision. Now in a new edition,this classic guide to hand, What Every Supervisor Should Know to the inventory that you are selling on WonderClubX
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Add What Every Supervisor Should Know, Through five editions since its first release in 1959,What Every Supervisor Should Know has effectively responded to the changing needs of supervisors,and it remains the standard in the field of supervision. Now in a new edition,this classic guide to hand, What Every Supervisor Should Know to your collection on WonderClub |
