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Book Categories |
Authors' Note to the Paperback Edition | ||
Acknowledgments | ||
Foreword | ||
Introduction: How this Book Came to Be | ||
Sect. I | Who Are the Generations and Why Do They Collide? | 1 |
1 | Generational Turbulence | 3 |
2 | From World War II to the World Wide Web | 10 |
3 | The Tie-Dyed Preppy | 36 |
4 | Race, Religion, Gender ... What Next? | 42 |
Sect. II | Putting the Generations to Work | 49 |
5 | What Do You Want to Be When You Grow Up? | 51 |
6 | From a Gold Clock to Founders' Stock | 70 |
7 | Scoring a Perfect "10" on the Balance Beam | 97 |
8 | Sitting on a Porch Swing Drinking Metamucil? | 122 |
9 | Is Fun Really the "F-Word"? | 141 |
Sect. III | Recruiting the Generations | 149 |
10 | Finders Keepers | 151 |
11 | Why Would Anyone Want to Work for You? | 163 |
12 | Ready, Aim, Hire! | 180 |
13 | Diamonds in the Rough | 199 |
14 | Here's Your Boss and Benefits; There's the Bathroom | 215 |
Sect. IV | Retaining and Managing the Generations | 235 |
15 | The Solid Oak Door has Become a Revolving One | 237 |
16 | Is No News Really Good News? | 253 |
17 | The School Bell is Ringing More Loudly Than Ever | 275 |
18 | "I Once Diapered Somebody Who's Now My Boss's Age" | 297 |
19 | Minding Your Generational Ps and Qs | 308 |
20 | Connecting Over the Kung Pao | 319 |
Sect. V | Where Do We Go from Here? | 329 |
21 | Are We There Yet? | 331 |
Bibliography | 337 | |
Index | 339 | |
Readers' Guide | 353 |
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When Generations Collide: Who They Are, Why They Clash, How to Solve the Generational Puzzle at Work, If your workplace feels like a battle zone and colleagues sometimes act like adversaries, you ore not alone. Today four generations glare at one another across the conference table, and the potential for conflict and confusion has never been greater.
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