Developing Management Skills: Gaining Power and Influence Book

	Preface
	Introduction	1
	The Critical Role of Management Skills in America's Future	1
Ch. 1	Developing Self-Awareness	35
Ch. 2	Managing Stress	81
Ch. 3	Solving Problems Creatively	137
Ch. 4	Communicating Supportively	189
Ch. 5	Gaining Power and Influence	225
Ch. 6	Motivating Employees	275
Ch. 7	Managing Conflict	317
Ch. 8	Empowering and Delegating	373
Ch. 9	Building Effective Teams	417
	Supplement A: Making Oral and Written Presentations	471
	Supplement B: Conducting Interviews	499
	Supplement C: Conducting Meetings	521
	Appendixes	533
	App. I: Scoring Keys and Supplemental Materials	535
	App. II: Glossary	585
	App. III: References	595
	Index	617