Contemporary Business Communication Book

PART I: FUNDAMENTALS OF THOUGHT.

1. Thinking Creatively and Critically.

2. Applying Ethical Principles.

3. Thinking Globally.

II. FUNDAMENTALS OF COMPOSITION.

4. Planning and Writing.

5. Revising for Style-Ideas and Organization, Paragraphs and Sentences.

6. Revising for Style-Words and Mechanics.

III. APPLYING THE FUNDAMENTALS-CORRESPONDENCE.

7. Composing Routine and Favorable Messages.

8. Composing Unfavorable Messages.

9. Composing Persuasive Messages.

10. Composing Resumes and Application Letters.

IV. APPLYING THE FUNDAMENTALS-REPORT, PROPOSALS, AND GRAPHS.

11. Composing Reports.

12. Composing Proposals.

13. Using and Misusing Graphs.

V. APPLYING THE FUNDAMENTALS-ORAL COMMUNICATION.

14. Speaking Formally.

15. Speaking Informally.

VI. MANAGING TECHNOLOGY.

16. Communicating Electronically.

Appendix A: How to Analyze a Communication Case.

Appendix B: The Law and Business Communication.

Appendix C: Memo and Letter Formats.

Appendix D: Figuring the Fog Index.

Appendix E: Expressing Numbers in Text.

Appendix F: Troubleshooting Mechanics.

Appendix G: Tips for Proofreading.