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I. FOUNDATIONS FOR EFFECTIVE SUPERVISION.
1. Understanding Your Job as a Supervisor.
2. Meeting the Quality Challenge.
3. Communicating Effectively.
4. Understanding Employee Behavior.
5. Identifying Problems and Making Decisions.
II. DEALING WITH INDIVIDUALS.
6. Ensuring Equal Opportunity Under the Law.
7. Selecting and Training Employees.
8. Supervising in the Multicultural Workplace.
9. Motivating Employees.
10. Dealing with Problem Employees.
11. Providing Effective Performance Appraisal.
III. DEALING WITH GROUPS.
12. Understanding Group Dynamics.
13. Providing Effective Leadership.
14. Working with Unions.
15. Maintaining a Safe and Healthy Work Environment.
IV. PERSONAL STRATEGIES FOR SUCCESS.
16. Understanding Organizational Ethics and Politics.
17. Managing.
18. Developing Your Career and Preparing for Future Challenges Readings.
Study Guide.
Name Index.
Subject Index.
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