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DESIGN, PARTICIPATION AND CULTURE
Designing Systems--Retrospect and Reality
Participation and Systems Design
Innovation and the Digital Culture
THE U.S
DEVELOPMENT OF XSEL
The Technical Development of XSEL
Starting the Design Task
Learning by Design
Improvement and Implementation
U.S
Acceptance and Success
MOVING XSEL INTO EUROPE
XSEL in Europe: Planning for Change
XSEL in Europe: Planning Continues
The U.K
Sales Offices
The XSEL Pilot in Europe
LESSONS FROM THE JOURNEY
Designing and Managing in a Turbulent Environment
Implementing XSEL in Europe
References
Index
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