Quality Software Management: Congruent Action, Vol. 3 Book

Acknowledgments ..... iv
Preface ..... xi
I Managing Yourself ..... 1
1 Why Congruence Is Essential to Managing ..... 3

1.1 Knowing versus Doing ..... 4
1.2 Law of Requisite Variety ..... 6
1.3 The Importance of Congruent Management ..... 6
1.4 The Number One Random Process Element ..... 7
1.5 The Road Ahead ..... 9
1.6 Helpful Hints and Suggestions ..... 10
1.7 Summary ..... 10
1.8 Practice ..... 11

2.1 Where the Payoff Is ..... 14
2.2 The One-Dimensional Selection Model of Management ..... 14
2.3 Effects of Applying the Model ..... 17
2.4 Choice and Congruence ..... 20
2.5 The Vision Behind the Choice ..... 20
2.6 Helpful Hints and Suggestions ..... 21
2.7 Summary ..... 23
2.8 Practice ..... 24

3.1 Coping Congruently: The Self, Other, and Context ..... 27
3.2 Blaming ..... 28
3.3 Placating ..... 29
3.4 Superreasonable ..... 32
3.5 Loving/Hating ..... 33
3.6 Irrelevant ..... 35
3.7 The Role of Self-Esteem ..... 36
3.8 Helpful Hints and Suggestions ..... 39
3.9 Summary ..... 39
3.10 Practice ..... 40

4.1 Congruent Behavior ..... 42
4.2 Transforming Blaming into Assertive Behavior ..... 45
4.3 Transforming Placating into Caring or Yielding Behavior ..... 46
4.4 Turning Superreasonable into Focused and Reasonable Behavior ..... 48
4.5 Changing Lovers/Haters into Beneficial Alliances or Friendly Rivalries ..... 49
4.6 Transforming Irrelevance into Funny or Creative Behavior ..... 49
4.7 Helpful Hints and Suggestions ..... 50
4.8 Summary ..... 51
4.9 Practice ..... 52

5.1 Reframing Internal Messages ..... 55
5.2 Dealing with Strong Feelings ..... 57
5.3 Steps Toward Congruence ..... 60
5.4 What Congruence Means to a Manager ..... 63
5.5 Helpful Hints and Suggestions ..... 64
5.6 Summary ..... 66
5.7 Practice ..... 67

6.1 Deciding and Appointing ..... 72
6.2 Listening ..... 75
6.3 Fouowing Up ..... 76
6.4 Evaluating Quality ..... 76
6.5 Personnel Decisions ..... 77
6.6 Administering ..... 78
6.7 What Congruent Managers Do ..... 80
6.8 Helpful Hints and Suggestions ..... 81
6.9 Summary ..... 82
6.10 Practice ..... 83

7.1 Same or Equal? ..... 85
7.2 Preferences ..... 86
7.3 The Myers-Briggs Preferences ..... 87
7.4 Getting Energy ..... 88
7.5 Obtaining Information ..... 89
7.6 Making Decisions ..... 90
7.7 Taking Action ..... 92
7.8 Why MBTI? ..... 94
7.9 Helpful Hints and Suggestions ..... 95
7.10 Summary ..... 96
7.11 Practice ..... 97

8.1 Four Kinds of Control ..... 99
8.2 Understanding the Four Temperaments ..... 101
8.3 Temperaments in Action ..... 105
8.4 Temperaments As Tools for Understanding ..... 109
8.5 Helpful Hints and Suggestions ..... 109
8.6 Summary ..... 110
8.7 Practice ..... 112

9.1 Why Differences Are Assets ..... 113
9.2 Management by Selection Model ..... 114
9.3 Management by Systematic Improvement Model ..... 117
9.4 Cultures ..... 118
9.5 Females and Males ..... 119
9.6 Other Significant Differences ..... 121
9.7 Helpful Hints and Suggestions ..... 124
9.8 Summary ..... 125
9.9 Practice ..... 126

10.1 where Does the Time Go? ..... 128