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Ch. 1 The Continuous Improvement Approach 1
Ch. 2 Identify Library Processes and Assess Their Importance and Condition 22
Ch. 3 Standardize the Process 44
Ch. 4 Measure Process Performance 68
Ch. 5 Rapidly Improve the Process 84
Ch. 6 Manage Process Improvement throughout the Library System 105
App. A List of Library Processes 121
App. B Library Process Measures 127
Glossary of Process Improvement Terms 133
References 137
Index 141
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![]() Add Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers, Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne, Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers to the inventory that you are selling on WonderClubX
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![]() Add Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers, Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne, Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers to your collection on WonderClub |