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Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers Book

Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers, Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne, Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers has a rating of 2.5 stars
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Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers, Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne, Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
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  • Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
  • Written by author Sara Laughlin
  • Published by American Library Association, March 2008
  • "Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne
  • "Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne
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Ch. 1 The Continuous Improvement Approach 1

Ch. 2 Identify Library Processes and Assess Their Importance and Condition 22

Ch. 3 Standardize the Process 44

Ch. 4 Measure Process Performance 68

Ch. 5 Rapidly Improve the Process 84

Ch. 6 Manage Process Improvement throughout the Library System 105

App. A List of Library Processes 121

App. B Library Process Measures 127

Glossary of Process Improvement Terms 133

References 137

Index 141


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Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers, Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne, Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

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Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers, Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne, Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

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Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers, Based on more than fifty years of combined expertise in organizational improvement, The Quality Library offers a methodology for pinpointing trouble areas and improving processes. By developing a customer-focused system outlining library processes and ne, Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

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