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Part I: QUALITY FROM 30,000 FEET
1: Quality Overview
2: Quality as a Strategic Imperative in the Information Age
3: People: The Most Valuable Asset
Part II: QUALITY FROM 5,000 FEET
4: Specifications and Production Implications
5: Quality of Design
6: System Maintenance and Reliability
Part III: QUALITY AT SEA LEVEL
7: Understanding Process Behavior — The Problem-solving Toolkit
8: Statistical Process Control By Variables Measures
9: Issues Relevant to Statistical Process Control By Variables
10: Statistical Process Control By Attributes
11: Process Control in Lean Production Environments
12: Control of Processes in Service Industries
Part IV: QUALITY BELOW THE SURFACE
13: Using ANOVA and DOE to Determine What Makes a Process Tick
14: Continuous Improvement: Pursuit of Six Sigma Quality
Appendices A-G
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