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Quality Improvement in European Public Services: Concepts, Cases and Commentary Book

Quality Improvement in European Public Services: Concepts, Cases and Commentary
Quality Improvement in European Public Services: Concepts, Cases and Commentary, Since the late 1980s the <i>quality</i> of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a, Quality Improvement in European Public Services: Concepts, Cases and Commentary has a rating of 4.5 stars
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Quality Improvement in European Public Services: Concepts, Cases and Commentary, Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a, Quality Improvement in European Public Services: Concepts, Cases and Commentary
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  • Quality Improvement in European Public Services: Concepts, Cases and Commentary
  • Written by author Christopher Pollitt
  • Published by SAGE Publications, August 1995
  • Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a
  • Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence. Part One
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Book Categories

Authors

Notes on the Contributors
Introduction
1Defining Quality3
2Measuring Quality20
3Quality Measurement and Quality Assurance in European Higher Education33
4Quality in the French Public Service58
5Quality Improvement in German Local Government69
6Quality Improvement in Local Service Contracts: Environmental Services in Harlow82
7Quality in Swedish Higher Education: a Pilot Study96
8Costing Non-Conformance at an NHS Hospital: a Pilot Study103
9Quality Improvement in the Dutch Department of Defence111
10Enhancing Quality in the Police Service: Leicestershire Constabulary121
11Improvement Strategies131
12Concluding Reflections162
References174
Index181


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Quality Improvement in European Public Services: Concepts, Cases and Commentary, Since the late 1980s the <i>quality</i> of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a, Quality Improvement in European Public Services: Concepts, Cases and Commentary

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Quality Improvement in European Public Services: Concepts, Cases and Commentary, Since the late 1980s the <i>quality</i> of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a, Quality Improvement in European Public Services: Concepts, Cases and Commentary

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Quality Improvement in European Public Services: Concepts, Cases and Commentary, Since the late 1980s the <i>quality</i> of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a, Quality Improvement in European Public Services: Concepts, Cases and Commentary

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