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Notes on the Contributors | ||
Introduction | ||
1 | Defining Quality | 3 |
2 | Measuring Quality | 20 |
3 | Quality Measurement and Quality Assurance in European Higher Education | 33 |
4 | Quality in the French Public Service | 58 |
5 | Quality Improvement in German Local Government | 69 |
6 | Quality Improvement in Local Service Contracts: Environmental Services in Harlow | 82 |
7 | Quality in Swedish Higher Education: a Pilot Study | 96 |
8 | Costing Non-Conformance at an NHS Hospital: a Pilot Study | 103 |
9 | Quality Improvement in the Dutch Department of Defence | 111 |
10 | Enhancing Quality in the Police Service: Leicestershire Constabulary | 121 |
11 | Improvement Strategies | 131 |
12 | Concluding Reflections | 162 |
References | 174 | |
Index | 181 |
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![]() Add Quality Improvement in European Public Services: Concepts, Cases and Commentary, Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a, Quality Improvement in European Public Services: Concepts, Cases and Commentary to the inventory that you are selling on WonderClubX
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![]() Add Quality Improvement in European Public Services: Concepts, Cases and Commentary, Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a, Quality Improvement in European Public Services: Concepts, Cases and Commentary to your collection on WonderClub |