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Quality Facility Management Book

Quality Facility Management
Quality Facility Management, As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department t, Quality Facility Management has a rating of 3 stars
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Quality Facility Management, As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department t, Quality Facility Management
3 out of 5 stars based on 2 reviews
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Digital Copy
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  • Quality Facility Management
  • Written by author Friday
  • Published by Wiley, John & Sons, Incorporated, September 1994
  • As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department t
  • As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department t
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Book Categories

Authors

List of Figures
Preface
Acknowledgments
Introduction: The Authors' Perspective on Quality FM: Why Did We Do It?1
Ch. 1Quality and Customer Service are Synonymous with FM7
Ch. 2Total Quality Management (TQM) Principles and Quality FM33
Ch. 3Measuring Quality and Customer Satisfaction with Facility Services57
Ch. 4The Importance of Marketing Facility Services89
Ch. 5The Concept of Continuous Improvement125
Ch. 6The Quality Management Way: Best Practices151
Appendix201
Bibliography211
Index217


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