![]() |
![]() |
Sold Out
Book Categories |
List of Figures | ||
Preface | ||
Acknowledgments | ||
Introduction: The Authors' Perspective on Quality FM: Why Did We Do It? | 1 | |
Ch. 1 | Quality and Customer Service are Synonymous with FM | 7 |
Ch. 2 | Total Quality Management (TQM) Principles and Quality FM | 33 |
Ch. 3 | Measuring Quality and Customer Satisfaction with Facility Services | 57 |
Ch. 4 | The Importance of Marketing Facility Services | 89 |
Ch. 5 | The Concept of Continuous Improvement | 125 |
Ch. 6 | The Quality Management Way: Best Practices | 151 |
Appendix | 201 | |
Bibliography | 211 | |
Index | 217 |
Login|Complaints|Blog|Games|Souls|Obituary|Contact Us|FAQ
CAN'T FIND WHAT YOU'RE LOOKING FOR? CLICK HERE!!! X
![]() You must be logged in to add to WishlistX
![]() This item is in your Wish List![]() X
![]() This item is in your Collection![]() Quality Facility Management
X
![]() This Item is in Your Inventory![]() Quality Facility Management
X
![]() You must be logged in to review the productsX
![]() X
![]() X
![]() Add Quality Facility Management, As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department t, Quality Facility Management to the inventory that you are selling on WonderClubX
![]() X
![]() Add Quality Facility Management, As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department t, Quality Facility Management to your collection on WonderClub |