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Book Categories |
Dedication | ||
Introduction | ||
Ch. 1 | An overview of audits | 1 |
Ch. 2 | What is a quality audit? | 9 |
Ch. 3 | Why audit? | 22 |
Ch. 4 | The audit maze | 39 |
Ch. 5 | Audit boundaries | 53 |
Ch. 6 | Audit personnel | 65 |
Ch. 7 | Auditor qualifications | 82 |
Ch. 8 | Audit activities | 99 |
Ch. 9 | The audit plan | 110 |
Ch. 10 | Working methods | 122 |
Ch. 11 | Guiding the audit | 143 |
Ch. 12 | On-site procedure | 154 |
Ch. 13 | Reporting the audit | 169 |
Ch. 14 | Problems during the audit | 188 |
Ch. 15 | Finished? | 204 |
Ch. 16 | Special cases? | 217 |
Ch. 17 | Managing an audit programme | 230 |
Ch. 18 | Product auditing | 245 |
Ch. 19 | Economical auditing | 274 |
Ch. 20 | Auditing at the end of the road | 285 |
Ch. 21 | Auditing in the ISO 9000 environment | 296 |
References/Bibliography | 313 |
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