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| List of Tables | ||
| Preface | ||
| Pt. I | Prologue: On Power and Its Impact on Customer-Supplier Relations | |
| 1 | Power and Its Impact on Customer-Supplier Relations | 3 |
| 2 | On Registrars and Bureaucratic Power | 13 |
| Pt. II | The Limits of Quality: Essays on a Separate Reality | |
| 3 | Thoughts on the Relativity of Quality | 21 |
| 4 | How Old Can a Company Hope to Be? | 35 |
| 5 | Built to Last for a While: The Age of Flexibility | 41 |
| 6 | On Servicing the Customer | 51 |
| 7 | Fads, Incompetence, Ignorance, and Stupidity | 57 |
| Pt. III | Colbertism and the Dawn of Power in Customer-Supplier Relations | |
| 8 | Colbertism: The Dawn of Regulatory Practices | 81 |
| 9 | The Quest for Repeatability: The Emergence of Factory Organization and Standardization | 91 |
| 10 | Military as Customer and Controller of Subcontractors | 101 |
| Pt. IV | The Age of Standardization | |
| 11 | The Value of Standardization: Point Counterpoint | 111 |
| 12 | The ISO 9000 Phenomenon and the Privatization of Military Standards | 125 |
| 13 | Quality Professionalism and the Ideology of Control | 149 |
| Pt. V | Consequences of Standardization | |
| 14 | On the Origin of Procedures | 171 |
| 15 | Writing Procedures | 179 |
| Pt. VI | Conclusion | |
| 16 | By Way of Conclusion: Dos and Don'ts | 201 |
| Index | 213 |
| Price | Condition | Delivery | Seller | Action |
| $199.99 | Digital |
| WonderClub |
Alberto Arreola
reviewed Quality And Power In The Supply Chain on May 06, 2016
Quality And Power In The Supply Chain
Management is about create a system.
Planning: Identifying goals
Organizing: Allocating resource, assigning task
Leading: Influence
Control: Monitoring
"rather than doing all the work themselves, good managers create the systems and conditions that enable others to perform those tasks"
"As a new manager, remember that management means getting things done through other people. You can't do it all yourself. As a manager, your job is to create the environment and conditions that engage other people in goal accomplishment" (Management Text by Daft)
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