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Frequently Asked Questions:

1. What is Wonderclub?

Wonderclub is an online retailer selling many collectible products such as rare magazines, jigsaw puzzles, toys, coins, and stamps.

 
2. What can I do when a particular "item" can't be found on your site?

We rely heavily on our customer feedback when creating Wonderclub, so if you've searched the site, haven't found what you are looking for, please let us know about it here, or call us in Canada at (514) 694-0060

 
3. Who do I contact if I have a question regarding one of my purchases?
 
You can always contact us here by e-mail or you can call us at (514) 694-0060.
 
 
4. How do I find your privacy policy.?
 
Click here to read our privacy policy.

 
5. What is your refund policy?
 
We do not offer returns nor refunds. However, if your item has been damaged in the mail we will refund based on USPS's default insurance of $50 and Canada Post's default insurance of $100. If you require more insurance please call us toll-free at (866) 966-3226.
Once a digital file has been e-mailed to you and you have downloaded the file, there is definitely no refund since you have received the item that you ordered.


 
6. How do I suggest other products which aren't featured on your site?
 
Simple. Just visit our feedback page and provide us with any info which you may deem helpful to the growth of our site. We have found many of our products through customer feedback and encourage everyone to offer their suggestions in order to improve the site for everyone's benefit.
 
 
7. How do you deliver your products?
 
If you are located in Canada we only ship using Canada Post, we do not use any other carriers.
If you are located in the United States we only ship using USPS, we do not use any other carries.
Customers that are not located in the USA or Canada are considered international customers. If you are located internationally we ship using Canada Post, unless the item weighs more than 4 kg, then we use USPS because they are less expensive. We don't use any other carriers. Our online payment provider does not calculate international shipping fees. International orders are subject to higher shipping fees as indicated here.


 
8. In what currency are your items priced?
 
Although we are located in Canada, 90% of our customers are based in the USA, therefore we list all of our products in US dollars. Beside every product, we mark the price as follows: USD$XX.XX. This indicates the currency in US dollars.


 
9. What is a digital copy in PDF format ?
 
A PDF digital book format offered by WonderClub is a complete, watermark-free reproduction of a magazine or book that you can use to read on any digital device that you have such as a computer, a tablet, a cellphone, a laptop or an iPad. It is a high-quality file which will look good on any screen and can even be printed in black and white or in full color.


 
10. Is there a maximum quantity of items I can purchase at one time?
 
Yes, we reserve the right to cap your maximum quantity of items at 3. This is to ensure that we always have enought stock for our other customers. In the past, some tragedy has happened, like Anna Nicole Smith dying, and then someone comes and depletes our stock of magazines, which leaves nothing left for other customers. We no longer allow this.


 
11. Do you sell all of your own products?
 
We sell most of our own products but we do display some products which we don't sell ourselves such as Kites, Outdoor Furniture, Golf Supplies, Homeopathic Supplies, and Makeup which can be seen on the provided hyperlinks.


 
Any other questions? Visit our Feedback page or call us in Canada at (514) 694-0060.

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