Winning the Knowledge Transfer Race Book

Ch. 1	The importance of intellectual capital and speed, the knowledge transfer race, and the power of benchmarking	1
Ch. 2	Defining, searching for, and importing best practices : mastering phase 1 of the knowledge transfer race	33
Ch. 3	Learning, understanding, and sharing : mastering phase 2 of the knowledge transfer race	69
Ch. 4	A process framework for classifying best practices and intellectual capital : building a culture for winning the knowledge transfer race	97
Ch. 5	Leveraging intellectual capital into competitive advantages : mastering phase 3 of the knowledge transfer race	133
Ch. 6	Knowledge that propels improvement : the Baldrige Award criteria, European Quality Award, Shingo Prize, ISO 9000, six sigma, and lean six sigma	163
Ch. 7	Worldwide approaches to leveraging knowledge	191
Ch. 8	Integrating and leveraging best practices knowledge into six sigma strategies : mastering phase 4 of the knowledge transfer race	213
Ch. 9	Converting knowledge into value and profit : part two of mastering the innovation and change involved in the payoff phase 4 of the knowledge transfer race	235
Ch. 10	Twenty-first-century tools, techniques, and methods for importing and leveraging intellectual capital, including benchmarking	273
Ch. 11	The conclusion : a summary of 33 key points and calls for action, along with 55 tips for people in small organizations	301