Winning at Human Relations (Crisp Fifty-Minute Book Series): How to Keep from Sabotaging Yourself Book

Part 1: Understanding Human Relations Skills Recognizing the Importance of Human Relations Focusing on the Relationship, Not the Personality Possessing a Positive Attitude Leveling the Workload Building Relationships with Co-Workers Maintaining Relationships Through Communication Practicing the Mutual Reward Theory Controlling Reactions to Emotional Trigger Points Avoiding Absenteeism and Tardiness Staying Focused During Career Plateaus Balancing Career and Personal Problems Preventing Common Misunderstandings Part 1 Summary Part 2: Repairing Damaged Relationships Being Willing to Repair a Relationship Opening Up a Relationship for Discussion Resolving Conflicts Compromising to Ward Off Conflict Rebuilding a Relationship with Your Supervisor Dealing with Sharks Part 2 Summary Part 3: Protecting Yourself from Self-Sabotage Understanding Self-Sabotage Acknowledging the Impact on Self and Career Guarding Against Escalating Conflict Assessing Risk Level in a Relationship Agreeing on Contributions to the Relationship Knowing Your Vulnerability to Self-Sabotage Looking at the Big Picture Part 3 Summary Part 4: Putting It All Together into a Winning Strategy Ten Techniques for Winning at Human Relations 1. Create and Maintain a Variety of Relationships 2. See Relationships, Not Personalities 3. Practice the Mutual Reward Theory 4. Let Small Irritations Pass 5. Recognize Warning Signals 6. Choose Advisers Carefully 7. Distance Yourself from Unresolvable Conflict 8. Know When to Compromise 9. Have a "Plan B" Ready 10. Protect Your Attitude Appendix Final Review Questions and Answers Authors' Suggested Responses to Case Studies Recommended Reading