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When Citizens Complain : Reforming Justice and Administration Book

When Citizens Complain : Reforming Justice and Administration
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When Citizens Complain : Reforming Justice and Administration, This book sets out an agenda for reform of the institutions and practices through which citizens seek to achieve justice against public bureaucracies. The age of privatization has not removed from government the responsibility to ensure that social regula, When Citizens Complain : Reforming Justice and Administration
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  • When Citizens Complain : Reforming Justice and Administration
  • Written by author Norman Lewis, Patrick Birkinshaw
  • Published by Open University Press, 1993/06/01
  • This book sets out an agenda for reform of the institutions and practices through which citizens seek to achieve justice against public bureaucracies. The age of privatization has not removed from government the responsibility to ensure that social regula
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Book Categories

Authors

Introduction
1 Justice Against the State 1
2 The Redress of Grievances 15
3 Access to Justice and the Quality of Administration 27
4 The Supervision of Justice 49
5 Optimum Forms of Dispute Resolution 65
6 Tribunals and Public Hearings 88
7 The Ombudsman 111
8 Mechanisms Operating Within Government Organizations 142
9 Regulating Utilities and Self-Regulation 169
10 The Courts 200
11 Conclusions 214
References 223
Index 229


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When Citizens Complain : Reforming Justice and Administration, This book sets out an agenda for reform of the institutions and practices through which citizens seek to achieve justice against public bureaucracies. The age of privatization has not removed from government the responsibility to ensure that social regula, When Citizens Complain : Reforming Justice and Administration

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When Citizens Complain : Reforming Justice and Administration, This book sets out an agenda for reform of the institutions and practices through which citizens seek to achieve justice against public bureaucracies. The age of privatization has not removed from government the responsibility to ensure that social regula, When Citizens Complain : Reforming Justice and Administration

When Citizens Complain : Reforming Justice and Administration

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When Citizens Complain : Reforming Justice and Administration, This book sets out an agenda for reform of the institutions and practices through which citizens seek to achieve justice against public bureaucracies. The age of privatization has not removed from government the responsibility to ensure that social regula, When Citizens Complain : Reforming Justice and Administration

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