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Part One: The Imperative for Action
1. The Imperative for War on Complexity Costs
2. Five Key Lessons from the Complexity Campaign
3. The Rise and Rise of Process and Organizational Complexity
4. Quantifying the Cost of Complexity
5. What Winning Looks Like: Cash Flows, Profits, and Performance
Part Two: Waging a War on Complexity Costs
6. Targeting Process Complexity
7. Targeting Product Complexity
8. Targeting Organizational Complexity
9. Taking Ground: Decomposing the Problem and Getting Started
Part Three: Keeping the Bad Costs Out
10. Understanding the Sources and Drivers of Complexity Cost
11. The Lean Operating Model as a Foundation For Execution
12. Process Ownership and Metrics Alignment
Stephen A. Wilson is managing director of
management consultancy Wilson Perumal &
Company, Inc. He is coauthor of Conquering
Complexity in Your Business. He has an MBA
from the Wharton School.
Andrei Perumal is managing director of Wilson
Perumal & Company, Inc., and a former officer
in the U.S. Navy’s Nuclear Power Program.
He previously worked at Bain & Company
and has an engineering degree from MIT.
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