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Book Categories |
| Preface | ||
| Author | ||
| 1 | Identifying Your Motivation to Become a Facilitator | 1 |
| 2 | Pre-Course Self-Assessment | 7 |
| 3 | Facilitation | 11 |
| 4 | Facilitator Roles and Responsibilities | 27 |
| 5 | Basic Principles of Total Quality Management | 41 |
| 6 | Getting Started as a Facilitator | 53 |
| 7 | Conducting Effective Team Meetings | 59 |
| 8 | Problem-Solving Tools and Techniques | 81 |
| 9 | Team Formation | 87 |
| 10 | Creating a Customer Focus | 93 |
| 11 | Basic Tools of Quality | 97 |
| 12 | Seven Management and Planning Tools | 149 |
| 13 | Post-Course Self-Assessment | 169 |
| Appendix: Worksheets | 173 | |
| Index | 195 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Todd Burrow
reviewed TQM Facilitator's Guide on July 27, 2015 TQM Facilitator's Guide
Desde Leader Summaries recomendamos la lectura del libro La reputación corporativa, de Roger Haywood.
Las personas interesadas en las siguientes temáticas lo encontrarán práctico y útil: marketing y ventas, publicidad y relaciones públicas.
En el siguiente enlace tienes el resumen del libro La reputación corporativa, Por qué hay que defender la imagen de una empresa a través de las relaciones públicas: La reputación corporativa
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