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Book Categories |
| Acknowledgments | ||
| Introduction | ||
| Total Quality Management: Customer-Centered Models for Libraries | 1 | |
| TQM: Quality Improvement in New Clothes | 5 | |
| Think Quality! The Deming Approach Does Work in Libraries | 8 | |
| TQM: The Customer Focus | 18 | |
| Customer Focus - Obtaining Customer Input | 20 | |
| Quality Circles and Library Management | 33 | |
| Quality Circles: Realistic Alternatives for Libraries | 44 | |
| Why Not Consider Quality Circles? | 51 | |
| Total Quality Management (TQM) in a Hospital Library: Identifying Service Benchmarks | 60 | |
| Libraries Around Australia: Introducing Total Quality Management in Telecom's National Resource Centre | 71 | |
| Just Another Management Fad? The Implications of TQM for Library and Information Services | 78 | |
| Strategic Quality Management in Libraries | 88 | |
| Quality in Library and Information Service: A Review | 100 | |
| Select Bibliography | 125 | |
| Appendix A: Creating an In-House Support Collection | 155 | |
| Appendix B: Getting Trained | 161 | |
| Appendix C: The Electronic Information Highway | 163 | |
| Appendix D: The Quality Awards | 165 | |
| Appendix E: Publications in Total Quality Management | 167 | |
| Glossary of Total Quality | 169 | |
| Index | 183 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Edwin Judd
reviewed Total Quality Management in Libraries: A Sourcebook on May 19, 2010
Total Quality Management in Libraries: A Sourcebook
It is a very nice book but as a Ukrainian I must say that they did not translate it very well. But, I do recommend it to English speakers as a jump start to the tales in this book. I really like it because it has brief history of Ukraine and shows you how to pronounce certain words. Not to mention that they list all the sources of where they got everything, which makes it reliable. The pictures are very nice
Please just keep in mind that there are many variations of many of these stories as it really depends on the region in Ukraine.
Again, this book gives clear credit to everyone involved and gives you their sources.
At the very end they give you even more sources to learn about Ukrainian culture. (In America and Canada)
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