The Essential New Manager's Kit Book

	Introduction: Managing in Chaotic Times
Pt. I	Basic Responsibilities
1	Planning	1
2	Budgeting	10
3	Controls	19
Pt. II	Staffing and Supervising
4	Hiring, Orienting, and Retaining Employees	27
5	From Delegating to Empowering	40
6	Coaching and Counseling Employees	51
7	Performance Appraisals	64
8	Conflict Management	78
9	Disciplining and Terminating Employees	92
Pt. III	Communication Skills
10	Learn to Listen	103
11	How to Speak Assertively	113
12	Communicating Up, Down, and Sideways	124
13	How to Speak without Words: Body Language	136
14	Written Communication: Print and Electronic Messages	146
Pt. IV	Your Leadership Role
15	Creating Followers: Building Teamwork	155
16	Solving Problems, Making Decisions	165
17	Managing Meetings	178
18	Managing Change	188
19	Negotiation	201
Pt. V	Life Skills
20	Time and Space Management	214
21	Living with Stress	226
22	Balancing Work/Family Needs	239
23	Networks, Mentors, and Political Know-How	247
24	Career Planning	261
	Index	271