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1 | The seven steps to agreement | 3 |
2 | Step 1 - ready yourself | 11 |
3 | Step 2 - explore needs | 45 |
4 | Step 3 - signal for movement | 65 |
5 | Step 4 - probe with proposals | 69 |
6 | Step 5 - exchange concessions | 75 |
7 | Step 6 - close the deal | 91 |
8 | Step 7 - tie up the loose ends | 103 |
9 | Winning tactics | 109 |
10 | Persuasion traps | 133 |
11 | Electronic bargaining | 161 |
12 | Plan for success | 167 |
App. A | Assess your bargaining style | 171 |
App. B | Checklist of body language gestures | 176 |
App. C | Checkpoints : steps 1 to 7 - the RESPECT model | 178 |
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