The Manager's Desk Reference Book

"Just as doctors rely on the Physician's Desk Reference for quick yet in-depth information, managers have learned to depend on this comprehensive sourcebook to pinpoint, prevent, and solve the many kinds of people-problems that arise daily in their jobs.

Covering 45 topics, this new edition is completely updated, with chapters on such important new issues as diversity; change management; AIDS; employees with disabilities; part-time, temporary, and contingent workers; work-family issues; and much more.

All this new material is in addition to concise yet substantial coverage of perennial concerns like motivation, performance appraisal, recruitment, coaching, discipline, time management, and more. The A-to-Z format makes this reference especially quick and easy to use."

Library Journal

This work is a helpful and practical reference tool for the busy manager who doesn't have the time to stop and research a topic. Forty-three areas, ranging from assertiveness to women and minorities in the workplace, are presented in an alphabetical arrangement. Each subject is discussed in an essay averaging about eight pages and is followed by an annotated bibliography. Emphasis is on the human relations aspects of management and how to deal with ``peers, supervisors, subordinates, customers, the public, the press, etc.'' The pieces are well written, balanced, and thorough enough to satisfy most readers. Recommended for academic and public library collections.-- Robert Logsdon, Indiana State Lib., Indianapolis