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Series editor's introduction | ||
Foreword | ||
Acknowledgements | ||
1 | The issues: why they are important | 1 |
2 | Making mistakes: how doctors think about this | 15 |
3 | Friendly efforts: the informal mechanisms | 41 |
4 | Frustration mounts: requiring 'the skill of a politician and the tact of a diplomat' | 71 |
5 | Behind closed doors: how effective are the informal mechanisms? | 93 |
6 | Empirical research on medical mishaps and mistakes: challenges to professional norms | 109 |
7 | Coming changes: will they make a difference? | 128 |
References and notes | 148 | |
Appendix | 159 | |
Index | 162 |
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