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Figures | ||
Foreword | ||
Preface | ||
Introduction | ||
Pt. 1 | How Dysfunction Occurs | |
Ch. 1 | The Case for Dysfunction | 3 |
Ch. 2 | Values and Beliefs: Impacts on Dysfunction | 11 |
Ch. 3 | Belief Systems' Impact on Organizational Functioning: Who Is in Charge? | 23 |
Ch. 4 | Personal Dysfunction: Struggles to Remain Comfortable | 31 |
Pt. 2 | Three Perspectives on Dysfunctional Performance | |
Ch. 5 | Case #1: A Look at Gay and Lesbian Organizations | 45 |
Ch. 6 | Case #2: The Codependent Municipality | 55 |
Ch. 7 | Case #3: Culture Shock - The Struggling Utility | 69 |
Pt. 3 | Building Functional Strategies | |
Ch. 8 | Building Functional Strategies: An Overview | 77 |
Ch. 9 | Building Functional Strategies: A Step-by-Step Approach | 95 |
Ch. 10 | Practical Application of the Belief Systems | 111 |
Ch. 11 | The Emerging Treasurer's Office: Embracing the Challenge to Become Congruent | 127 |
Ch. 12 | The Congruence Challenge: Utilizations of the Belief Systems Process | 151 |
Ch. 13 | The Congruent Person and the Congruent Organization | 163 |
Appendix: Belief Systems Questionnaire | 167 | |
Bibliographic Essay | 185 | |
Index | 187 |
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