Survey Interview Book

	Preface	xi
Part 1	Theoretical Orientations
1	Standardization and Its Discontents	3
2	Why Study Interaction in the Survey Interview? Response from a Survey Researcher	47
3	A Collaborative View of Standardized Survey Interviews	67
4	Conversation with a Purpose--or Conversation? Interaction in the Standardized Interview	95
5	The Living Text: Written Instructions and Situated Actions in Telephone Surveys	125
6	Survey Interviews as Talk-in-Interaction	151
Part 2	Recruitment to Participate in the Survey Interview
7	Introductory Interactions in Telephone Surveys and Nonresponse	161
8	Opening and Closing the Gate: The Work of Optimism in Recruiting Survey Respondents	179
9	Effects of Introductions in Large-Scale Telephone Survey Interviews	205
10	Refusal Conversion and Tailoring	219
Part 3	Interaction Between Interviewer and Respondent
11	Questioning Turn Format and Turn-Taking Problems in Standardized Interviews	243
12	Occasions for Intervention: Interactional Resources for Comprehension in Standardized Survey Interviews	261
13	Achieving Understanding in the Standardized Survey Interview: Repair Sequences	281
14	Ad Hoc Inquiries: Two Preferences in the Design of Routine Questions in an Open Context	313
15	Standardization vs. Rapport: How Interviewers Handle the Laughter of Respondents During Telephone Surveys	335
16	How Uniform Is Standardization? Variation Within and Across Survey Research Centers Regarding Protocols for Interviewing	365
Part 4	Interaction and Survey Data Quality
17	Transcribing, Coding, and Analyzing Verbal Interactions in Survey Interviews	401
18	Testing Questionnaires Using Interaction Coding	427
19	How Interviewers Make Coding Decisions	449
20	The Impact of Technology on Interaction in Computer-Assisted Interviews	471
Appendix 1	Transcribing Conventions	493
Appendix 2	Transcript for Interview AW01	497
	Author Index	519
	Subject Index	525