SuperCommunity Banking : A Super Strategy for Surviving and Thriving in the Year 2000 Book

	Preface
1	Supercommunity Banking Prescription for Success	1
2	The Supercommunity Bank - Outlocal the Nationals and Outnational the Locals	29
3	Successful Supercommunity Banks	47
4	Community Banking	83
5	Customer-Transparent Cost Savings	117
6	Broader Product Line	137
7	Growth Through Acquisition	157
8	Corporate Culture	171
9	Quality Management - A Cornerstone of Supercommunity Banking	187
10	Total Quality Management - How to Implement It	227
11	The Board of Directors	253
12	Centralization vs. Decentralization	267
13	Incentive Compensation	279
14	Supercommunity Banks Speak About SCB Banking	289
15	Maintaining Independence	311
16	Conclusion: Where Do Supercommunity Banks Excel?	325
	Epilogue	331
	Appendix 1: Board of Directors Guidelines and Evaluation Form	333
	Appendix 2: Bank Board Assessment Questionnaire	337
	Appendix 3: Executive Compensation Policies and Procedures	347
	Appendix 4: Due Diligence Work Program	367
	Appendix 5: Cost Allocation - Methodologies	395
	Appendix 6: Communication Corporate Culture: An Example	423
	Index	433