|
|
Sold Out
Book Categories |
Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes significantly to Novell's profitability. From the executives to the front-line people, everyone changed they way they work, making Novell's customer service a major differentiator in the marketplace. A human story of best practices literally paying off.
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Login|Complaints|Blog|Games|Digital Media|Souls|Obituary|Contact Us|FAQ
CAN'T FIND WHAT YOU'RE LOOKING FOR? CLICK HERE!!! X
You must be logged in to add to WishlistX
This item is in your Wish List
X
This item is in your Collection
Service Excellence @ Novell: Taking Customer Service from Cost to Profit
X
This Item is in Your Inventory
Service Excellence @ Novell: Taking Customer Service from Cost to Profit
X
You must be logged in to review the productsX
X
X
Add Service Excellence @ Novell: Taking Customer Service from Cost to Profit, Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes significantly to Novell's profitability, Service Excellence @ Novell: Taking Customer Service from Cost to Profit to the inventory that you are selling on WonderClubX
X
Add Service Excellence @ Novell: Taking Customer Service from Cost to Profit, Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes significantly to Novell's profitability, Service Excellence @ Novell: Taking Customer Service from Cost to Profit to your collection on WonderClub |