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Roi in Action Casebook Book

Roi in Action Casebook
Roi in Action Casebook, The Potential of ROI in Action
Although the use of ROI Methodology has its beginning in measuring the impact of training and development, it has quickly expanded to include many other areas including coaching, consulting, human resources, leadership de, Roi in Action Casebook has a rating of 5 stars
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Roi in Action Casebook, The Potential of ROI in Action Although the use of ROI Methodology has its beginning in measuring the impact of training and development, it has quickly expanded to include many other areas including coaching, consulting, human resources, leadership de, Roi in Action Casebook
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  • Roi in Action Casebook
  • Written by author Jack J. Phillips
  • Published by Wiley, John & Sons, Incorporated, February 2008
  • The Potential of ROI in Action Although the use of ROI Methodology has its beginning in measuring the impact of training and development, it has quickly expanded to include many other areas including coaching, consulting, human resources, leadership de
  • ROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillipss six books in the Measurement and Evaluation series, t
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Authors

List of Figures and Exhibits     xv
Preface     xix
Measuring ROI in Effective Meeting Skills: A Telecommunications Equipment Manufacturer   Patricia Pulliam Phillips     1
Measuring ROI in Business Coaching: A Global Hotel Chain   Jack J. Phillips     41
Measuring ROI in Sales Training: A Pharmaceutical Company   Ron Drew Stone     67
Measuring ROI in a Career Development Initiative: A Global Computer Company   Holly Burkett     103
Measuring ROI in a Sales Training Programme: An International Hotel Company   Peter Haigh   Jane Massy     131
Measuring ROI in Coaching for New-Employee Retention: A Global Media Company   Lisa Ann Edwards   Christina Lounsberry     155
Measuring ROI in Operational and Quality Training: A Plastics Manufacturing Company for the Prepared Foods Industry   Kirk Smith     171
Measuring ROI in a Professional Development Day: A Technical College   Jennifer Janecek Hartman   Leah Woodke     185
Measuring ROI in Sales Training in a Nonprofit Business: An Information Technology Company   Lisa Sallstrom     203
Measuring ROI in RxSource: An Electronic Documentation Tool: A Pharmacy Benefit Management Company   Nathan Faylor   Isabelle Maisse   Kristen Neal     217
Forecasting ROI in a Performance Improvement Training Program: A Healthcare Organization   Bonnie L. Carpenter     259
Measuring ROI in Negotiations Skills Training: A Mortgage Company   Kendall Kerekes   Kelly Coumbe   John Ruggiero   Sanam Razzaghi     287
Measuring ROI in Manage by Fact (MBF) Training: An Automotive Wheels Manufacturing Company   Alaster Nyaude     317
Measuring ROI in an Employee Retraining Program: A Global Copper Mining and Manufacturing Company   Christian Faune   Marcelo Mardones   Jaime Rosas Saraniti   Rodrigo Lara Fernandez     335
Index     351
About the Editors     365
Special Offer from ROI Institute     377


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