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Foreword | ||
Foreword | ||
Preface | ||
Acknowledgments | ||
Pt. I | The Baldrige Award Program | 1 |
1 | A New View of Quality | 3 |
2 | The Long, Hard Road to the Baldrige Award | 13 |
3 | Industry's Oscar: The Payoff Can Be Worth the Effort | 23 |
Pt. II | Total Quality in Business and Industry | 29 |
4 | Motorola: One of the First Baldrige Winners | 31 |
5 | Xerox Fights Back from the Brink | 39 |
6 | A Look at Some Other Baldrige Winners | 47 |
7 | Three Small Companies Win Baldrige Awards | 57 |
8 | Federal Express Wins in the Tough Services Category | 71 |
9 | IBM Leads Computer Industry's Drive for Quality | 81 |
10 | How Baldrige Winners and Contenders Boost Factory Quality | 91 |
11 | Electronics Manufacturers Strive for Quality | 105 |
12 | Small Electronics Firms Join the Baldrige Quest | 119 |
13 | Computer Companies Vie for Quality Leadership | 131 |
14 | Military Contractors Push for Quality | 141 |
15 | Software Developers Seek Better Measurements | 153 |
Pt. III | The Total Quality Approach | 161 |
16 | Satisfied Customers: Survival's Bottom Line | 163 |
17 | Education: At the Heart of Quality | 171 |
18 | How Companies Manage Education and Training | 181 |
19 | Views of the Gurus on America's Quality Crisis | 191 |
Resources: Recommendations for Further Study | 199 | |
Glossary of Common Quality Terminology | 209 | |
Index | 213 |
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Add Road to the Baldrige Award, The Road to the Baldrige Award: Quest for Total Quality is a unique resource for organizations striving to achieve excellence in operations. Sponsored by the U.S. Department of Commerce since 1988, the Malcolm Baldrige National Quality Award represents th, Road to the Baldrige Award to the inventory that you are selling on WonderClubX
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Add Road to the Baldrige Award, The Road to the Baldrige Award: Quest for Total Quality is a unique resource for organizations striving to achieve excellence in operations. Sponsored by the U.S. Department of Commerce since 1988, the Malcolm Baldrige National Quality Award represents th, Road to the Baldrige Award to your collection on WonderClub |