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Road to the Baldrige Award Book

Road to the Baldrige Award
Road to the Baldrige Award, The Road to the Baldrige Award: Quest for Total Quality is a unique resource for organizations striving to achieve excellence in operations. Sponsored by the U.S. Department of Commerce since 1988, the Malcolm Baldrige National Quality Award represents th, Road to the Baldrige Award has a rating of 4 stars
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Road to the Baldrige Award, The Road to the Baldrige Award: Quest for Total Quality is a unique resource for organizations striving to achieve excellence in operations. Sponsored by the U.S. Department of Commerce since 1988, the Malcolm Baldrige National Quality Award represents th, Road to the Baldrige Award
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  • Road to the Baldrige Award
  • Written by author Robert Haavind, Electronic Busi
  • Published by Butterworth-Heinemann Ltd, 1992/08/31
  • The Road to the Baldrige Award: Quest for Total Quality is a unique resource for organizations striving to achieve excellence in operations. Sponsored by the U.S. Department of Commerce since 1988, the Malcolm Baldrige National Quality Award represents th
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Authors

Foreword
Foreword
Preface
Acknowledgments
Pt. I The Baldrige Award Program 1
1 A New View of Quality 3
2 The Long, Hard Road to the Baldrige Award 13
3 Industry's Oscar: The Payoff Can Be Worth the Effort 23
Pt. II Total Quality in Business and Industry 29
4 Motorola: One of the First Baldrige Winners 31
5 Xerox Fights Back from the Brink 39
6 A Look at Some Other Baldrige Winners 47
7 Three Small Companies Win Baldrige Awards 57
8 Federal Express Wins in the Tough Services Category 71
9 IBM Leads Computer Industry's Drive for Quality 81
10 How Baldrige Winners and Contenders Boost Factory Quality 91
11 Electronics Manufacturers Strive for Quality 105
12 Small Electronics Firms Join the Baldrige Quest 119
13 Computer Companies Vie for Quality Leadership 131
14 Military Contractors Push for Quality 141
15 Software Developers Seek Better Measurements 153
Pt. III The Total Quality Approach 161
16 Satisfied Customers: Survival's Bottom Line 163
17 Education: At the Heart of Quality 171
18 How Companies Manage Education and Training 181
19 Views of the Gurus on America's Quality Crisis 191
Resources: Recommendations for Further Study 199
Glossary of Common Quality Terminology 209
Index 213


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Road to the Baldrige Award, The Road to the Baldrige Award: Quest for Total Quality is a unique resource for organizations striving to achieve excellence in operations. Sponsored by the U.S. Department of Commerce since 1988, the Malcolm Baldrige National Quality Award represents th, Road to the Baldrige Award

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