Practical Guide to Usability Testing Book

	Preface to the First Edition
	Preface to the Revised Edition
	Acknowledgments
	How to use this book
Pt. I	Concerning Usability	1
1	Introducing usability	3
2	Introducing usability testing	21
3	Uncovering usability needs before you design	39
4	Basing designs on expertise in human-computer interaction	51
5	Evaluating usability throughout design and development	63
6	Establishing a usability program in your organization	83
Pt. II	Planning and Preparing for a Usability Test	97
7	Planning a usability test	99
8	Defining goals and concerns	109
9	Deciding who should be participants	119
10	Recruiting participants	135
11	Selecting and organizing tasks to test	159
12	Creating task scenarios	171
13	Deciding how to measure usability	183
14	Preparing test materials	203
15	Preparing the test environment	221
16	Preparing the test team	233
17	Conducting a pilot test	263
Pt. III	Conducting and Using the Results of a Usability Test	271
18	Caring for the test participants	273
19	Conducting the test	287
20	Tabulating and analyzing data	309
21	Recommending changes	331
22	Communicating the results	339
23	Preparing a highlight tape	355
24	Changing the Product and the process	367
	References (from First Edition)	375
	Additional Relevant Books	382
App. A	Setting up a usability lab	384
App. B	Relevant organizations and journals	395
	Author Index	399
	Subject Index	401