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PART I MARKETING STRATEGY
CHAPTER 1 Market-led strategic management Case Study: Psion
CHAPTER 2 Strategic marketing planning Case Study: iPhone
PART II COMPTETIVE MARKET ANALYSIS
CHAPTER 3 The Changing Market Environment Case Study: Virgin Megastore
CHAPTER 4 Customer analysis Case Study: Procter & Gamble
CHAPTER 5 Competitor analysis Case Study: Emap
CHAPTER 6 Understanding the Organisational Resource Base Case Study: Miele
CHAPTER 7 Forecasting future demand and market requirements Case Study: Boeing
PART III IDENTIFYING CURRENT AND FUTURE COMPETITIVE POSITIONS
CHAPTER 8 Segmentation and positioning principles Case Study: Internet Exchange
CHAPTER 9 Segmentation and positioning research Case Study: Asianet, Zee TV, Namaste and more
CHAPTER 10 Selecting market targets Case Study: B&O
PART IV COMPETITIVE POSITIONING STRATEGIES
CHAPTER 11 Creating Sustainable Competitive Advantage Case Study: Nokia
CHAPTER 12 Competing through the New Marketing Mix Case Study: Tyrrell's
CHAPTER 13 Competing through innovation Case Study: Gillette
CHAPTER 14 Competing through superior service and customer relationships Case Study: Pret a Manger
PART V: IMPLEMENTING THE STRATEGY
CHAPTER 15 Strategic customer management Case Study: Xerox
CHAPTER 16 Strategic alliances and networks Case Study: Yahoo and eBay
CHAPTER 17 Strategy implementation and internal marketing Case Study: British Airways
CHAPTER 18 Corporate Social Responsibility Case Study: Ballantyne, Smythson and others
CHAPTER 19 Twenty-first Century Marketing Case Study: Trend spotting at the Henley Centre and elsewhere
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