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Preface xi
Chapter 1 Introduction: A Theoretical Model for Managing Workplace Risk 1
The Anatomy of Workplace Risk 2
Forms of Risk 4
Individual Risk 4
Relational Risk 7
Organizational Risk 8
Communal Risk 8
Societal Risk 9
A Communicative Approach to Risk 10
A Risk Negotiation Framework 12
Historical Factors 12
Context 12
Risk Perceptions 14
The Risk Negotiation Cycle 15
Attending 16
Sensemaking 16
Transforming 17
Maintaining 17
Outcomes of Managing Risk 18
Conclusion 19
References 19
Unit 1 Managing Risk to the Individual
Chapter 2 Delivering and Seeking Feedback 21
Why Is Delivering and Seeking Feedback Important? 24
Improving Performance 24
Adapting to Changing Conditions 26
Honoring Those "Closest to Work" 26
Managing Misunderstanding 27
Key Research Studies 29
Delivering Bad News at UPS 29
Cultivating Multisource Feedback 31
Feedback-Seeking Behavior 33
Negative Feedback and the Risk Negotiation Cycle 35
Attending 35
Sensemaking 37
Transforming 38
Maintaining 39
Conclusion 39
References 41
Chapter 3 Managing Emotion 43
Why Is Managing Emotion Important? 44
Improving Task Performance 45
Enhancing Climate 45
Forging Relationships 46
Signaling Moral Failure 46
Identity Restriction 48
Burnout 49
Key Research Studies 49
Emotion as the Work 50
Emotion in Work Relationships 50
Emotional Tyranny 53
Coping With Emotion and the Risk Negotiation Cycle 56
Attending 56
Sensemaking 59
Transforming 62
Maintaining 63
Conclusion 63
References 65
Chapter 4 Resisting Bullying and Harassment 67
Why Is Resisting Bullying and Harassment Important? 71
The Detrimental Effects of Workplace Bullying on Employees 71
Organizational Challenges That Accompany Workplace Bullying 71
A Notable Increase in Bullying Behavior 72
Key Research Studies 73
Explanatory Models of Workplace Bullying 73
Spillover Effects of Workplace Bullying 77
Phases of Bullying 78
Coping With Workplace Bullying 81
Resisting Workplace Bullying 81
Resisting Workplace Bullying and the Risk Negotiation Cycle 86
Attending 86
Sensemaking 88
Transforming 88
Maintaining 89
Conclusion 90
References 91
Unit 2 Managing Risk to Relationships
Chapter 5 Negotiating Workplace Relationships 93
Why Is Negotiating Workplace Relationships Important? 95
Key Research Studies 97
Managing Relationship Threats 97
Managing Deteriorating Workplace Friendships 99
Responding to Relational Wrongdoing 102
Managing Workplace Relationships and the Risk Negotiation Cycle 106
Attending 107
Sensemaking 109
Transforming 109
Maintaining 110
Conclusion 111
References 113
Chapter 6 Monitoring Organizational Romance 115
Why Is Monitoring Organizational Romance Important? 116
The Prevalence of Organizational Romance 116
Concerns Associated With Organizational Romance 118
The Possible Outcomes of Organizational Romance 118
Organizational Policies on Workplace Romance 120
Key Research Studies 121
Models of Workplace Romance 121
Power Dynamics in Organizational Romance 125
Workplace Romance and Sexual Harassment 126
Organizational Romance 128
Monitoring Organizational Romance and the Risk Negotiation Cycle 130
Attending 130
Sensemaking 132
Transforming 132
Maintaining 133
Conclusion 134
References 135
Unit 3 Managing Risk to the Organization
Chapter 7 Dealing With Difference 137
Why Is Dealing With Difference Important? 139
The Diversifying Workplace 139
The Benefits of Workplace Diversity 139
The Challenges of Workplace Diversity 141
Key Research Studies 142
Communication Forms 142
Privileged Discourse and Muted Voices 145
Cultural Diversity and Identification 149
Dimensions of Interaction in Culturally Diverse Workgroups 150
Dealing With Difference and the Risk Negotiation Cycle 153
Attending 153
Sensemaking 155
Transforming 156
Maintaining 156
Conclusion 157
References 159
Chapter 8 Expressing Dissent 161
Why Is Expressing Dissent Important? 163
Dealing With Organizational Constraints 163
Drawing Attention to Overlooked Issues 163
Exposing Unethical Behavior and Organizational Wrongdoing 164
Providing Corrective Feedback 165
Key Research Studies 165
Employee Responses to Dissatisfaction 165
A Model of Employee Dissent 166
Upward Dissent Expression 168
Practicing Circumvention 168
An Issue of Principle or a Matter of Personal Advantage 169
Expressing Dissent and the Risk Negotiation Cycle 173
Attending 173
Sensemaking 173
Transforming 175
Maintaining 175
Conclusion 176
References 178
Chapter 9 Proposing New Ideas 179
Why Is Proposing New Ideas Important? 180
Key Research Studies 183
Collections of Creatives 183
A Lesson From the Arts 184
Innovation Champions 186
Proposing New Ideas and the Risk Negotiation Cycle 189
Attending 191
Sensemaking 191
Transforming 192
Maintaining 193
Conclusion 193
References 196
Chapter 10 Responding to Difficult Team Members 197
Why Is Responding to Difficult Team Members Important? 198
The Prevalence of Teams 198
The Permeability of Teams 199
Mutual Accountability in Teams 200
Identification in Teams 201
Key Research Studies 202
The Characteristics of Difficult Team Members 202
Making Attributions About Poor Performance 203
The Importance of Roles 205
Responding to Poor-Performing Peers 205
Effective Communication Skills in Teams and Workgroups 208
Responding to a Difficult Team Member and the Risk Negotiation Cycle 209
Attending 209
Sensemaking 211
Transforming 212
Maintaining 213
Conclusion 214
References 215
Chapter 11 Conclusion: Risk and Next-Generation Challenges 217
Individual Risks 219
Frequent Job Changes 219
Obsolete Skills 221
Working 24-7 222
Relational Risks 223
Intergenerational Conflict 223
Intercultural Difference 225
Organizational Risks 226
The Temporary Workplace 226
The Virtual Workplace 227
Societal Risk 228
Risk Revisited 229
Attending 231
Sensemaking 232
Transforming 232
Maintaining 233
References 233
Index 235
About the Authors 257
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Sara Dornbrook
reviewed Managing Risk in Communication Encounters: Strategies for the Workplace on February 06, 2019
Managing Risk in Communication Encounters: Strategies for the Workplace
A great book for regrounding yourself and remembering to focus on the important things. Well written, short and to the point.
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